Refund Policy
Effective October 12, 2026
Our products are delivered digitally and cannot be physically returned. Please review descriptions, requirements, previews, and license terms before purchase.
Trading manual
Because the manual is a downloadable digital publication, sales are final once the download link or file has been delivered, except where a refund is required by law or the file is materially defective and we cannot provide a working replacement.
Indicator software
Indicator sales are final after the compiled file or license key is delivered or activated, except where required by law or where a verified material defect prevents the indicator from operating in the stated supported environment and we cannot correct the defect within a reasonable period.
A trading loss, misunderstanding of a signal, dissatisfaction with results, change of trading platform, incompatible third-party software, failure to meet system requirements, or inability to profit is not a product defect.
Duplicate and unauthorized transactions
Contact us promptly if you were charged twice or believe a transaction was unauthorized. Verified duplicate charges will be refunded. Unauthorized-payment claims may also be investigated by Stripe and the issuing bank.
Requesting assistance
Before requesting a defect-based refund, allow us an opportunity to troubleshoot. Include your order email, order number, product name, NinjaTrader version, Windows version, Machine ID if applicable, screenshots, and a concise description of the issue. Do not send brokerage passwords, complete payment-card numbers, or other unnecessary financial credentials.